Shipping policy

Shipping Policy

Last updated: September 18, 2026

Thank you for shopping at Prompus. This Shipping Policy explains how orders placed through prompus.co are processed, shipped, tracked, and handled in the event of a delay or delivery issue.

1. Shipping Destinations

Prompus currently accepts orders for delivery within the United States.

Available shipping methods and destinations are determined during checkout. If a shipping option is not available for your address, you will not be able to complete checkout for that destination.

2. Order Processing

Orders are processed after payment has been successfully authorized.

Processing times may vary depending on product availability, order volume, weekends, holidays, and fulfillment requirements.

The applicable shipping information for your order will be provided during checkout and/or in your order confirmation.

If we are unable to ship an order within the timeframe communicated to you, we will notify you and provide the options required under applicable U.S. law, which may include consenting to a revised shipment date or canceling the affected order for a refund.

If no specific shipment timeframe is stated, orders will be handled in accordance with applicable U.S. shipping requirements.

3. Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

The shipping amount may vary depending on factors such as:

  • Delivery destination

  • Product or package size

  • Order quantity

  • Available shipping method

  • Fulfillment location

You will always have an opportunity to review applicable shipping charges before submitting your order.

4. Estimated Delivery

Any delivery dates or delivery windows displayed at checkout or provided after purchase are estimates unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • High seasonal shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other events affecting shipping networks

Once an order has been transferred to the shipping carrier, actual transit time may depend on the carrier and destination.

5. Order Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, please contact us using the information below.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping details carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

Prompus is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.

7. Undeliverable or Returned Packages

If a shipment is returned to us because the address provided was incorrect, incomplete, refused, or otherwise undeliverable, please contact us.

Depending on the circumstances, additional shipping charges may apply if the customer requests that the order be shipped again.

Any refund eligibility for returned or undeliverable shipments will also be subject to our Refund Policy.

8. Lost Packages

If tracking indicates that a shipment has been lost in transit, please contact us so that we can review the shipment and, where appropriate, work with the carrier or fulfillment provider to investigate the issue.

Do not assume that a delayed tracking update means that the package has been permanently lost, as carrier scans may occasionally be delayed.

9. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, we recommend that you:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location, including entrances, mailrooms, parcel lockers, and other secure locations.

  3. Check with household members, neighbors, building staff, or reception personnel who may have accepted the package.

  4. Contact the shipping carrier for additional delivery information.

  5. Contact Prompus if the issue remains unresolved.

We will make reasonable efforts to assist with delivery issues, but carrier confirmation of delivery may be relevant when determining the appropriate resolution.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery.

To help us evaluate the issue, we may ask you to provide:

  • Your order number

  • A description of the problem

  • Photographs or video showing the item and packaging

Eligible damaged, defective, or incorrect orders will be handled in accordance with our Refund Policy and applicable law.

11. Multiple-Item Orders

Items included in the same order may occasionally be fulfilled or shipped separately.

If this occurs, you may receive more than one package and more than one tracking number. Separate shipments do not necessarily indicate that any part of your order is missing.

12. Order Delays

We make reasonable efforts to fulfill orders in accordance with the shipping information provided at the time of purchase.

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will notify you and provide information regarding the revised shipping timeframe and your available cancellation or refund options, as required by applicable law.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or has already shipped.

If an order has already shipped, any return or refund request will be handled in accordance with our Refund Policy.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, fulfillment arrangements, legal requirements, or other operational matters.

The current version will always be available on prompus.co, with the latest revision date shown at the top of this policy.

15. Contact Us

For questions regarding shipping, tracking, or an existing order, please contact:

Prompus / Redix LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States

Email: taylanbesiktas@gmail.com
Website: www.promus.co